A Best Knowledge Management Software Solution will solve customer queries with self-service customer support and employee knowledge empowerment. A Knowledge Base (KB) is technology to used store and collect information about any service, products, topic and business. When we need any information then we can used Knowledge Base Tools to access that information.
Most of the Knowledge Base are built on the foundations of Artificial Intelligence. It’s also very helpful to find the solutions to any problems. “Knowledge Management Software Tools” helps customers to get solutions to their problems.
Instead of reaching out to the customer support agents, a customer can visit the knowledge base, follow the steps and resolve their queries.
The use of knowledge base tools are increasing day by day. So, we decided to review the top 7 knowledge management software for businesses in 2023.
Significance of Knowledge Management Software Tools
It’s all about gathering the information, collecting the data, information and recognizing in an organized way. It collects too much data and is used or handled in a very easy way. Some basic benefits of using a knowledge management software includes:
- You can easily update the information
- Accuracy and inconsistency
- Helps in training new employees
- Customers can quickly find the desired information instead of calling customer support.
Overview of Best Knowledge Management Software
| Name | Features | Pricing |
| Zendesk | The overall system is good and it performs exactly like you expect it to. Affordable knowledge management solution. | Starts at $89 |
| Document360 | Easy to useGreat features and functionalitiesIntegrates with Freshdesk, Microsoft, Zendesk, IntercomSupports multiple languagesSupports third-party integrations | Free trial availablePlan pricing starts at $99 per month |
| Zoho Desk | Cloud based knowledge management systemTicket tracking is easier than other toolsThe UI is very easy even for new users. | Free up to 3 agentsProfessional – $12 per monthEnterprise – $25 per month |
| HappyFox | Customizable user interfaceEasy multi-step ticket managementExcellent and free training resources | Mighty: $29 per agent (annually)Fantastic: $49 per agent (annually)Enterprise: $69 per agent (annually)Enterprise Plus: $89 per agent (annually) |
| Bitrix24 | Easy collaborationCataloging and categorizationDecision treeDiscussion boards | Free trial availableFree plan availableStarting price $24 per month |
| Live Agent | AffordablePrice to value ratio is great | FreeTicket: $15 agent/monthTicket + Chat: $29 agent/monhAll Inclusive: $439 agent/month |
| Monday.com | Simple to useIntuitive UICustomizable work OS | Free plan availableCheapest plan starts at $8 |
Top 7 Best Knowledge Management Software for Business 2023
There’s no limit to the number of knowledge management software for business in the market. So how would you know which one is the best for you? In this guide we’ve mentioned some of the best rated knowledge management software in the market.
1. Zendesk – Knowledge Base Software
Zendesk is one of the most used and known knowledge base software tools. It provides an open, flexible, and easy to use platform for the users. If you are a small business model then Zendesk is one of the best platforms out there.
Zendesk is a knowledge base software that is one of the best help desk software. It can help in reducing the number of tickets and provide Artificial Intelligence answers to customers.
Zendesk software is available in 60 different languages and many channels. It’s one of the best knowledge management software because 200,000 teams of all sizes such as Ola, Shaadi, and OLX are using the tool. Zendesk is helping to lower their support costs, raise productivity, and increase customer satisfaction.
Features:
- Allows you to interact with customers through phone and Email
- Easy to Use
- Can be implemented by almost anyone
- It has a brilliant Ticketing system
2. Document360 – Knowledge Base Management Software
Document 360 is a knowledge management software that is extremely simple. It is a platform that is designed for doing nothing but creating well-organized knowledge base platforms. The software is used and trusted by a lot of huge brands such as Microsoft and Harvard University as well.
Document360 is a popular knowledge base management software for creating, collaborating, and publishing self-service knowledge. With the help of Document360 Knowledge base its very easy to use document management SaaS platform. You can easily maintain multiple versions & advanced analytics that can match with your brand identity.
Features:
- Easy to use
- Intelligent search system
- Detailed analytic of every action
3. Zoho Desk – Knowledge Management Tools
Zoho Desk is not one of your ordinary Knowledge management tools. It is one of a kind context-awareness desk. If you use Zoho Desk, you can manage all the customer support activities with complete ease. It can be used on almost all platforms like Android and iOS. Just like Document 360, Zoho Desk is an ideal knowledge management solution for small to mid-term businesses.
Zoho Desk is the best knowledge management software that is based on a cloud server. It’s very useful for your business to help maintain a strong relationship with your customers.Zoho Desk has a SEO Friendly knowledge base that instantly replies to customer tickets. This software is available in multiple languages.
Features:
- Agent, Manager and customer Specific features
- You can collaborate with big brands
- SEO friendly software
- Good ticketing system
- Detailed reports of every action
4. HappyFox – Knowledge Management Tools
HappyFox is another big name in the world of Knowledge Management tools. It is a web-based knowledge management software that is hosted on the cloud. It provides a simple online software that is easy to use and it is social media ready and responsive for the mobile.
HappyFox is knowledge management tools that is hosted on cloud. It’s very easy to use knowledge base software that’s responsive for mobiles and small devices. HappyFox is a very powerful internal and external knowledge base that helps your customer to find solutions to their problems.
Features:
- Simple to use
- Cloud-based server
- Mobile responsive
- Good for building customer relations
5. Bitrix24 – CRM Knowledge Management Platforms
Bitrix24 is a great knowledge management platform as it includes several tools and they collect and distribute information. Which includes a CRM tool and internal communications tools that your team can use to solve troubles. All the tools that Bitrix24 has can be integrated into your knowledge management software for better operations.
Most of the companies worldwide use Bitrix24 because of their functionality. You can easily manage knowledge, discussion and projects with Bitrix24. Its collaboration platform and social knowledge management tools.
Features:
- Simple Interface
- Included CRM tool
- Several tools included in the software
6. LiveAgent – Knowledge Base Software Tools
LiveAgent is one of the top knowledge base software that provides you with the option to create multitude of brilliant knowledge bases as a part of its service known as Self-service solution.
This software is equipped with a state of the art editor that allows the users to create and fully customize articles, forums, suggestion boxes and FAQs. LiveAgent as a knowledge management tool is ideal for all kinds of teams and industries.
Features:
- The software is available in more than 40 languages.
- LiveAgent offers you the option to create multiple and internal knowledge bases full of articles, forums and FAQs.
- 24/7 customer support.
- Monday.com
Monday.com is a growing platform that’s working laterally across several industries. The software provider also offers an incredible knowledge management software. Monday.com knowledge management software is an open platform that allows businesses to build tools as per their needs. It’s a work operating system for managing all the work from a single dashboard. It offers a lot of visual and customizable templates. It gets seamlessly integrated with any other current tools you may have.
Best Feature:
- Knowledge base dashboard gives you an overview of all the articles.
- Monday.com has all the essential features to automate workspaces that businesses can use to remind the team members of maintaining the workspaces.
- Knowledge base backlog board helps in managing workloads.
Features of Effective Knowledge Base Software Tools
Before you choose a knowledge management software, there are some things you should know. There are some basic features that any good knowledge management solution should have. Here’s a breakdown of the must-have features on the knowledge management software.
- Search Function
One of the most effective features is the Search box in knowledge base software. Users can easily search articles related to their problems and find solutions.
- Types of Content
Another feature of “Knowledge management software” is different types of content as per users. This type of content included files, FAQ, Articles and guides for users query.
- Multimedia
Multimedia is another feature of Knowledge base tools which have included rich text editor , content alignment and smooth editing features.