Top 7 Most Popular Help Desk Software Tools for IT Company

Workplaces are becoming more and more interconnected in the growing era of technology. Finding and employing a Help Desk software tool is incredibly important. All the aspects of a business are affected positively with the integration of a “Most Popular Help Desk software” system. The best live chat software, ticketing system, and most popular help desk software tools solutions will bring a simple and effective way of working. Automation has quickly become a part of businesses and they bring a kind of efficiency for a business that can’t be achieved with human resources. The best help desk tool 2021 isn’t software that will send and respond to messages automatically, it has the capability of becoming an integral part of the management process, sales process, and customer support. 

In this post, we will compare the most popular help desk software for your business. The Internet is very useful to manage your business and business and all the activities that surround it. Choosing and finding the best help desk software and ticketing system can easily become difficult with countless options available in the market.

A lot of factors are involved in picking the best live chat software as it can help elevate your business. In this article, we have come up with the list of “most popular help desk software tools” based on the popularity, functionality, features, volume handling, integration capabilities, cost, and customer reviews.

7 Best Help Desk Software Tools 2023

1. Zendesk – Help Desk Software

When you talk about popular help desk software, you can’t leave out Zendesk. Overall, Zendesk is a customer support platform that allows you to connect with your customer on any platform you want. Once you start using Zendesk, your customers can easily connect with you via Phone, Chat, Email, Social Media, Website, or any other channel. It is super easy to use and can be set up in mere minutes, this ease of use is what makes Zendesk one of the top Help desk software systems. A few of the top features of Zendesk include its state-of-the-art ticketing system, incredibly intuitive knowledge base, and community forums. 

Zendesk can help you transform your customer support into an incredible consumer experience. it is one of the best “help desk software” for your business that allows users to manage all types of solutions, ticketing systems and increases ease in multichannel communication.

Benefits of Zendesk

• Free Trial with Full Functionality
• Easily Integrate with Third-party app
• Best help desk software system

2. Jira Service Desk – Help Desk Software

Jira Service Desk one of the popular help desk software tool be it for a small team or a big one. Jira Service Desk does a good job overall as it comes with tons of features. It helps in improving the efficiency of the workflow with an omnichannel automated chat and ticketing system. It comes fully customized so almost anyone can set it up and operate it within moments.

Jira is one of the top help desk tool brought to you by “Atlassian”. A service desk software is a king for the ticketing system. This is very useful for developers, managers, and employees because of its popularity. With Jira you can easily manage consumer queries, customers can raise their issues through an online portal, and your team can manage it and go through them easily one by one.

Benefits of Jira Software

• Very Simple Design
• Easy to Use
• Fully Customized
• Good knowledge base and solutions
• Easily assign tickets

3. Salesforce Cloud Service – Help Desk Software

Salesforce is one of the best Help desk software tools as there aren’t a lot of tools that come packed with as many features as Salesforce. Apart from offering everything that all the CRM offer, this tool offers a plethora of options. Comprehensive business ecosystem, super easy data import process, all the popular integration, and user-friendly productivity features.

Salesforce is a customer relationship management tool (CRM). it is one of the best helpdesk tools as it helps you manage all the platforms of your business at once. You can manage, Marketing, Promotion, sales, and commerce. If you are looking for Help Desk Software Solutions or tools for a huge enterprise then Salesforce is the best option.

Benefits of Salesforce

• Customer Satisfaction with Self Services
• Better Customer Experience
• Elevate your business efficiency
• Helps in improved data analytics

4. FreshService – Service Desk Software

FreshService is a cloud-based IT help desk software. FreshService’s modern and intuitive UI can be used by almost anyone without formal training. It helps both IT and non-IT personnel to automate tasks based on their needs. FreshService is considered one of the greatest Help desk software tools for its ability to provide automated support for issues raised via Email, a self-service portal, phone, chat, or in-person. FreshService maintains a very comprehensive record of contracts, hardware, software, and all the crucial customer data. 

It has tons of features that put it among the list of “most popular help desk software tools“. Built-in user portal, workflows, and continuous updates provide you with an all-around functionality that you’d expect. It is also known as an Award-winning lead management tool that’s best in Customer Satisfaction. It’s very flexible for Ticketing System and arranges day-to-day tasks in an orderly manner to increase efficiency.

Benefits of FreshService

• Knowledge Base is pretty extensive
• Flexible Ticketing System
• IT Support Tools
• Award-Winning Lead Management

5. SpiceWorks – Tools for IT Pros

SpiceWorks is a free could-based help desk software and network monitoring tool. It is designed specifically for administrators and IT professionals. SpiceWorks allows users customization ability that tracks everything that relates to your consumers. SpiceWorks is the best tracking software with full control of the dashboard. You can modify the dashboard like adding a pie chart with a few clicks.

Benefits of SpiceWorks

• Good Choice for New Users
• A platform for the IT community
• Can accomplish most task with simple clicks

6. LiveChat – Best Live Chat Platform

LiveChat is a complete tool for customer service agents that assists them in providing support to customers in any way possible. It’s considered one of the best live chat software as it can add widgets to your website, can manage multiple communications channels from a single dashboard that includes Email, chat, SMS, apps, and the website itself. As we said, a complete tool in itself. It has all the reasons for being counted as the Help desk software tool. 

In addition to all that, LiveChat also offers integration for a wide range of other common software like Salesforce, Facebook Messenger, Shopify, Hubspot, Pipedrive, and Whatsapp. LiveChat also assists in managing incoming messages, customer details, and agent groups. You can also share announcements, introduce a new product line, and invite visitors to your website to chat. One of the greatest features of this Most popular helpdesk software tool is that you can generate personalized greetings according to “time spent on site, location, and previously visited pages”.

Benefits of LiveChat

• Omnichannel management
• Easy to personalize
• Simple routing
• Can be integrated with a bunch of software

7. JivoChat – Best Help Desk Plans For Small Teams

For an affordable price, JivoChat packs a lot of punch. It comes pre-equipped with a lot of useful features to monitor website visitors in real-time and starts customer chats in a variety of channels. JivoChat is one of the Best help desk tool 2021 as it is an all-in-one business messenger that teams can use to talk to customers everywhere such as live chat, phone, email, and social. 

JivoChat is ideal for small businesses and small teams and its features include live chat for websites, Apple business chat, Jivo Business Chat, callbacks, company email integration, and Facebook integration. JivoChat has a great multi-channel ticketing and knowledge management section that helps it rank quite high in the list of Best help desk software.

Benefits of JivoChat

• Customer convenience
• Faster problem solving
• Competitive advantage
• Multi-channel integration

8. Web Scraping

There is another popular tool for IT companies which is web scraping. Web scraping is the process of using bots to extract content and data from a website. Unlike screen scraping, which only copies pixels displayed onscreen, web scraping extracts underlying HTML code and, with it, data stored in a database. For example, you can scrape hotel data. The scraper can then replicate the entire website content elsewhere.

If you have any suggestions to add new tool in this list, please contact: adam.mendas29@gmail.com