Customer support has been and always will be a very important part of a business. Customer support took the help of emails to make the experience more personalized, now the times have changed and businesses rely on “best live chat software” solutions. Live chat software for websites are used for quick online conversation with consumers.
A best live chat solution is helpful for business and customer representatives. There are a lot of benefits to live chat software solutions, let’s go through them all!
- The best live chat software can help you minimize expenses by cutting downtime on lengthy phone calls
- Chat software is an easy way for pushing customers into the sales funnel
- Online chatting is easy and time-saving
- Live chat solution has real-time info so you can know what the users are doing on your site
These are just a few advantages of live chat software for a website, using chat software is pretty easy and your team will increase your efficiency by mastering the software.
Best Live Chat Software Solutions 2020
We have come up with a list of “best live chat software solutions” that have great potential and are pretty easy to use! Some of them are best for E-Commerce while other works for service-based organizations. Here’s a list of best live chat solution.
1. LiveChat – Best Software for E-Commerce
LiveChat Software may not seem much based on the name, but it definitely offers some of the most flexible pricing options in the industry of live chat. Plus, it offers a wide variety of beautiful chatbox designs and “best live chat software for ecommerce” . One of the best parts about LiveChat is that you get access to over 130 integration in the chat store. LiveChat is the best software for E-Commerce platforms & CMS integration. You can even find expert support for live chat software. You can also get a 30-day trial for the services to see whether you want to choose this platform for your business or not?
Price: $16 per month, per agent
2. Olark – Live Chat Software Solutions
The live chat software from Olark is one of the most popular tools in the industry! It is focused on marketing and makes sure every visit turns into conversions. You can connect Olark directly to your third-party tools, such as MailChimp. You can also try Olark for free by connecting the live chatbox to your personal website!
Olark hosts a large set of features that can be valuable for your website. Olark distributes these features into three categories: One that helps you gain sales, one that provides support and one that gain leads. This helps you put more focus on the parts of a business important by assisting you with the tools you need. You get a two week free trial for those who wish to test the tool before buying it!
Price: $19 per month
3. Intercom – Live Chat Software Tools
Just like Olark, Intercom also organizes its chat feature into three categories:
- Customer acquisition
- Customer Support
Intercom is considered the “best live chat software” because it moves your customers through sales funnel quickly and efficiently. Real-time tools and insights are offered to users who use this platform increasing customer satisfaction, allowing your company to understand what your users do on your website in real-time.
Overall intercom is known for sleek and customer friendly UI and an abundance of tools for quality customer service. The only downfall for intercom is the pricing of the tool.
- Intercom team plan is for $87 per month.
- Special price for startups is $49 per month.
Drift has everything you need. From chatbots to calendars, Drift comes in with an impressive set of tools for business operations. Account-based marketing support is also provided along with landing page support. All in all, Drift seems to focus more on automating the entire chat process. Drift could be used for marketing and sales teams and it has a quality version as well, they build the version for enterprises.
Price: Per agent price is $0, it offers a free service for basic chatting.
5. Tidio – Quality Live Chat Solutions
Tidio came into notice because of its excellent plugin and app reviews for platforms like WordPress & Shopify. It’s a quality live chat solution for E-Commerce businesses and it integrates with CRM, Email Marketing tools and help desk software.
Tidio can credit its popularity to its free pricing packages, and affordable monthly plans. Some features that come along with Tidio include Live chatting, Email integration, and Unlimited real-time user tracking.
Price: Tidio offers a free of cost plan to up to 3 users.
Which of the Best Live Chat Software Solution Should You Choose?
Now that you’ve gone through our list, you know which is the best live chat solution in the industry! If you are a startup, then you should go for tools that offer you services for free or for a very affordable price. If your website is based on WordPress, then you should choose Live chat software for websites. If you are working on an enterprise-level, then you need software that helps you with most tools. You can also try most services for free with their live chat software.