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Salesforce Commerce Cloud (4.5/5 Stars)

What is Salesforce Commerce Cloud?

Boost business growth with Salesforce Commerce Cloud, with endless functionalities for e-commerce, online stores, order management, and other features under a single platform. Salesforce commerce cloud has functionalities divided into three major categories:

  • Experience
  • Operations
  • Intelligence

In the “Experience” section, the services allow users to manage their products, prices, promotions, and content to grow customer engagements. In the “Operations” section, the users will get major functionalities over multiple channels, linking your back-office with order fulfillment. The intelligence section offers data-based features to help with personal customer interactions and several business decisions. A culmination of these functionalities helps in powering cross-channel commerce throughout the whole sales cycle ranging from order fulfillment to customer support.

Cost of Salesforce Commerce Cloud?

Free TrialNot Available
Salesforce B2C CommerceContact Vendor
Salesforce B2B CommerceContact Vendor

Salesforce Commerce Cloud offers two pricing options: Salesforce B2C Commerce and Salesforce B2B Commerce. The exact price is based on different methods, contact the vendor for more pricing information.

Salesforce Commerce Cloud Features Overview

B2B Commerce Features:

  1. Targeted promotion management
  2. Storefront personalization
  3. Several catalogs for different customers
  4. Multi-account and contract ordering
  5. Multiple carts
  6. Currency and language localization
  7. Split shipments across multiple locations
  8. Global scalability, security, performance, and hosting
  9. Smooth automation
  10. Business platform development
  11. Multichannel orders
  12. Mobile optimized design
  13. Real-time dashboards and reports
  14. Order-on-behalf from sales service
  15. Global support
  16. Order history
  17. Additional platform cache storage

B2C Commerce Features:

  1. Strong commerce platform-tools
  2. Mobile commerce
  3. A/B Testing
  4. AI-powered experiences
  5. Single, multiple, and unlimited site options
  6. On-demand sandbox
  7. Merchandising and marketing tools
  8. Product, pricing, and catalog management
  9. Site search and guided navigation
  10. 2-10 and unlimited price book
  11. Campaigns and content management
  12. SEO tools
  13. AI-Powered business tools
  14. Internationalization
  15. Certified integrations

Salesforce Commerce Cloud Benefits Overview

Salesforce Commerce Cloud is a full-blown e-commerce platform that’s built to grow businesses and convert leads into sales faster. Here are the best benefits that are offered by Salesforce Commerce Cloud.

1. Faster Execution

Commerce Cloud helps users to bring their ideas to fruition faster. Firstly, businesses don’t have to worry about having an incomplete infrastructure to support their end goals. Due to great cloud computing capabilities, it is possible for businesses to launch new sites or start promoting their new products or services in a mere span of hours.

Salesforce commerce cloud offers businesses the power of improved brand reputation and site functionality, without relying much on IT resources. This gives your IT department room to grow and focus on new innovation instead of spending all their time on upgrades.

2. Continuous Innovation

Salesforce Commerce Cloud eliminates the business’s approach to innovation that is common with legacy commerce solutions, allowing businesses to keep up with growing market needs. Salesforce Commerce Cloud is updated every at least 6-8 times in a year offering businesses with new tools, features, and functionalities. In-built third-party technologies and integrations stay intact when upgrades happen.

3. Strong and Supporting Community

By choosing to use Salesforce Commerce Cloud, businesses will be able to become part of a community. This makes it easy to share innovation and ideas across the huge userbase. As every customer’s shopping interactions run through the commerce cloud, the service keeps on building a data behavioral set that can be used in marketing and build benchmarking tools that drive development. Your ability to tap into the knowledge and experience of the supporting community can help in building better products and services for your brand.

4. Shared Revenue Model

The Salesforce Commerce Cloud business model operates on mutual success, this means that vendors have to invest time and resources to make sure other businesses succeed. They offer insights by collecting customer data and results accumulated from the user set. The entire Customer Success Management and Optimization teams will try their best to provide you with functionalities that can be leveraged to succeed.

Technical Information

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment Model

  • Cloud-based deployment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Enterprises

Pricing Model

  • Quote-based model

Languages Supported

  • English
  • Chinese
  • Hindi
  • Japanese
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese
  • Swedish
Customer Supports Offered by Salesforce Commerce Cloud
  • Email
  • Live Support
  • Ticketing Software
  • Phone
  • Training

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